Refund policy

Returns & Refunds Policy

Effective Date: Last updated on 28/10/2025

At Rub Clubb, we want you to love every sheet you buy. If something’s not quite right, we’re here to help. Please read the details below before requesting a return or refund.

1. Eligibility for Returns

  • Condition: Due to hygiene reasons, we can’t accept returns of opened or used items. Products must be unused, sealed, and in their original condition.

  • Returns Window: You may return your Rub Clubb products within 7 days of receiving your order.

2. How to Initiate a Return

Step 1: Contact Us
Email hello@guardianau.com or reach out through our contact form.
Include your order number, reason for return, and any supporting photos.

Step 2: Return Authorisation
Once approved, we’ll issue a Return Authorisation Number and instructions on how to send your product back to us.

3. Return Shipping

  • Return Costs: Return postage is covered by the customer unless the return is due to our error (e.g. incorrect item sent).

  • Packaging: Please return items in their original packaging, safely secured to prevent damage during transit.

4. Refunds

  • Processing Time: Refunds are typically processed within 7–10 business days after we receive and inspect the returned item.

  • Method: Refunds are issued to your original payment method. Please allow extra time for your bank or payment provider to process the transaction.

5. Exchanges

We currently do not offer exchanges. If you’d like a different product, please place a new order once your refund has been processed.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email hello@guardianau.com within 7 days of receiving your parcel.
We’ll review your case and may arrange a replacement or refund at no extra cost.

7. Contact Information

Guardian Innovations Pty Ltd
Trading as Rub Clubb
ABN: 75 677 832 441
Email: hello@guardianau.com

8. Changes to This Policy

We may update this policy from time to time. Any updates will be posted on our website with a new effective date.

Thanks for shopping with Rub Clubb — clean hands, full heart, and zero fuss. 💛